Terms & Conditions

Do I Need to Set Up an Account to Place an Orders?

To shop online at Waterworks, you do not have to create an account necessarily. Instead, you can use the “guest” checkout feature to shop. However, by creating an account, you can: Manage your account details, track your order status and review past orders. 

What if I don’t get a Sales Order Summary?

Sales Order Summary is essentially a soft receipt that would be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92 3205841670 to confirm your order.

Does adding an item to the shopping cart reserve it?

No, an item will only be reserved for you after you have confirmed your order at checkout.

How will I know that you have received my order?

The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at  +92 3205841670

Can I cancel my order?

Yes, you can email us to cancel your order before dispatch.

PAYMENTS

What payment options do you have?

1. Cash on Delivery (available nationwide)

2. Bank Transfer

DELIVERIES

What is the delivery time?

Local Order delivery can take between 2-3 working days, depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to availability of stocks and payment authorizations.

How do I check the delivery status?

On dispatch, you will receive a text message/SMS via courier service which will include your tracking number so that you can track your order online at all times. You can log on to our Courier Partner’s website for order status , enter your tracking number to track your order.

https://www.tcsexpress.com/tracking

https://callcourier.com.pk/tracking/